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Troubleshoot Inactive Systems in Mac

Updated

Troubleshoot Inactive System – Continuous Client for Mac

  1. Ensure the Backup icon is in your system bar at the top of the screen.

If it isn’t, go to the Application folder and relaunch Backup Client and make sure the icon is displayed in the system bar.

  1. On the inactive system, ensure that Backup Client exists in your application folder. If it doesn’t,  reinstall the backup client by following the instructions on this page: Installing Continuous Client for Mac

An inactive system alert will also be generated when no new data is backed up. If you haven’t modified anything in a local folder in a while, this can cause the inactive alert to be sent to you. 

If you have additional concerns or are still not sure if the backups are running, contact support for additional assistance.