How can we help?
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Billing
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General
- Dashboard Overview
- Forgot your Password
- How can you monitor specific files/folders?
- How to change your account information
- How to change your email preferences and backup report settings
- How to change your password
- How to manage your security settings
- How to set up departments on your account.
- How to update your personal information
- My Data Portal Overview
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Sales
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Support
- Data Deposit Box Backup: Device settings overview
- How can I Schedule my Data Deposit Box Backup
- How to backup files by tags
- How to Backup QuickBooks Files
- How to delete files and folders from the Cloud with Data Deposit Box Backup
- How to delete/archive inactive systems in Data Deposit Box Backup
- How to Do SQL Backups Using the Continuous Client
- How to Install Continuous Client for Mac
- How to manually start up your backups
- How to restore your data with Data Deposit Box Backup
- How to see backup activity and errors in your Data Deposit Box Backup
- How to select files/folders to backup in your Data Deposit Box Backup
- How to Share Data in My Data Portal
- How to Troubleshoot Inactive Systems
- How to Use Cleanup Mode in My Data Portal
- How to use Cloud Drive Backups.
- How to use the device list page
- Linux Debian Installation
- Linux Debian Uninstall
- Linux RPM Installation
- Linux RPM Uninstall
- Managing Customers Backup
- Run the Continuous Client as a Service (for PC)
- Troubleshoot Inactive Systems in Mac
- Troubleshoot Inactive Systems in Windows
- Troubleshooting: Access Denied
- Troubleshooting: File Name Too Long
- Troubleshooting: File Reading Error (3)
- Troubleshooting: Sharing Violation
- What do the alert notifications mean?
- Show all articles ( 13 ) Collapse Articles
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Reseller
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Partner Education
Our primary method of support is self service online. Our support portal provides answers to FAQ’s, instructions on product use (complete with pictures) and covers all the information you require to properly manage your backups, your customers, your account, and billing.
You can view all this information at https://support.datadepositbox.com
And if you can’t find the answer you’re looking for, we also offer 8×5 live support.
You can contact live support at 1-866-430-2406 ext 1 weekdays between 9am-5pm EST, email [email protected], or connect with us via live chat.