End-User Guides

Delete/Archive Inactive Systems
A system becomes inactive after a determined period of time which can be configured in the Device Settings. By default, a system will become inactive after ...
Tue, 20 Apr, 2021 at 10:45 AM
Change Password
Log into the My Data Portal. At the top right corner of the page, click on the round account icon (it will have the first letter of your name or username)...
Tue, 20 Apr, 2021 at 11:22 AM
Reset Password
Go to the My Data Portal. Click the option Forgot your Password? Enter the email address or username you use to access your Data Deposit Box account. Cl...
Tue, 20 Apr, 2021 at 11:22 AM
Installing Continuous Client for Windows
Log into the My Data Portal. Click on Download Software on the left side menu. Click Download Now under the Windows section. Once the download is...
Tue, 20 Apr, 2021 at 11:23 AM
Installing Continuous Client for Mac
Log into the My Data Portal. Click on Download Software on the left side menu. Click Download Now under the Mac section. Once the download is com...
Tue, 13 Jul, 2021 at 10:22 AM
Run the Continuous Client as a Service (For PC)
Launch command prompt as an administrator. Navigate to the following directory: cd C:\users\<username>\appdata\local\pcclient Run the followin...
Tue, 6 Apr, 2021 at 9:21 AM
Troubleshoot Inactive System
Continuous Client for Windows Continuous Client for Mac If you have any additional concerns or if you’re still not sure if the backups are running as i...
Tue, 6 Apr, 2021 at 12:05 PM
Troubleshoot Inactive System - Continuous Client for Windows
Continuous Client for Windows On the inactive system, check the following: Open the Task Manager by right-clicking on the taskbar and typing Task Manager...
Tue, 6 Apr, 2021 at 9:21 AM
Troubleshoot Inactive System - Continuous Client for Mac
Ensure the Backup icon is in your system bar at the top of the screen. If it isn't, go to the Application folder and relaunch Backup Client and make s...
Tue, 6 Apr, 2021 at 12:14 PM
SQL Backup Using the Continuous Client
This article will help you complete a SQL backup from SQL Management Studio using the SQL Agent. 1. Go to SQL Management Studio on your computer and con...
Tue, 6 Apr, 2021 at 10:20 AM