35000011111 2017-11-23T14:53:42-05:00 35000150262 false End-User Guides 3 2017-11-23T14:53:42-05:00 1 1 2018-03-07T15:30:17-05:00 15 4 Overview of the My Data portal: <p>Overview of the My Data portal:</p><p><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35007428236/original/8M1q958WAniRJOq1cMZy7ZJ7iTMPZiPRkw?1520822864" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35007428236/original/8M1q958WAniRJOq1cMZy7ZJ7iTMPZiPRkw?1520822864" data-fileid="35007428236" data-uniquekey="1520822558649" style="width: 1352px; height: 668.461px;"></p><p><br></p> 35000150262 1014 35000060106 2018-03-12T10:11:41-04:00 35000277136 1 <p>Mydata Portal Overview</p> 2 15 4 Mydata Portal Overview 2018-03-12T11:29:46-04:00 35000277136 1 2018-08-22T11:33:28-04:00 0 0 Recent Activity and Backup Activity display the daily amount of data that is backed up as well as the files that were backed up.  You can view this by doing the following: Multiple System: 1)Scroll down to Backup Summary 2)Click Manage next to the system you wish to view Recent Activity, Backup Activity and Backup Errors . 3)Follow steps for Single System below moving forward.  Single System: At the top of the page the information will for the Recent Activity and Backup Activity You can click Backup Errors to display any errors that have occured. You can click the trashcan icon next to the error to manually remove the error. Note: Backup Errors will clear automatically when a file is backed up successfully after a failed attempt. <p style=""><strong>Recent Activity </strong>and <strong>Backup Activity</strong> display the daily amount of data that is backed up as well as the files that were backed up. </p><p style=""><br></p><p style="">You can view this by doing the following:</p><p><strong>Multiple System</strong>:</p><p><br></p><p>1)Scroll down to <strong>Backup Summary</strong></p><p><strong><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-fileid="35020733156" data-uniquekey="1534882325739" class="fr-dii fr-draggable"></strong><br></p><p style="">2)Click <strong>Manage</strong> next to the system you wish to view <strong>Recent Activity</strong>, <strong>Backup Activity</strong> and <strong>Backup Errors </strong>.</p><p>3)Follow steps for <strong>Single System </strong>below moving forward. </p><p style=""><br></p><p style=""><strong>Single System</strong>:</p><p style="">At the top of the page the information will for the <strong>Recent Activity </strong>and <strong>Backup Activity</strong></p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020825272/original/p5QgWkpPHClUqEH1Yv4-9gnZ7vfPUzX-jQ?1534949595" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020825272/original/p5QgWkpPHClUqEH1Yv4-9gnZ7vfPUzX-jQ?1534949595" data-fileid="35020825272" data-uniquekey="1534949595046" style="width: 1264px; height: 176.76px;"></p><p style="">You can click <strong>Backup Errors </strong>to display any errors that have occured.</p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020830147/original/0QW98bE-6y5UDnQXMLwFWUpeDZ7un6SebA?1534951960" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020830147/original/0QW98bE-6y5UDnQXMLwFWUpeDZ7un6SebA?1534951960" data-fileid="35020830147" data-uniquekey="1534949595046"></p><p style="">You can click the trashcan icon next to the error to manually remove the error.</p><p style=""><br></p><p style=""><strong>Note:</strong> Backup Errors will clear automatically when a file is backed up successfully after a failed attempt.</p> 35000150262 160 35000087834 2018-08-22T11:33:28-04:00 35000277136 2 2 0 0 Recent Activity, Backup Activity and Backup Errors 2018-08-22T12:30:38-04:00 35000277136 1 2018-08-21T15:59:32-04:00 0 0 First you will log into the mydata portal  From the dashboard follow the steps below: Multiple System: 1)Scroll down to Backup Summary 2)Click Manage next to the system you wish to add/remove file/folders. (Note: System must have status Connected) 3)Follow steps for Single System below moving forward.  Single System: 1)Scroll down to the My File section. 2)You will navigate to the folder/file you want to backup 3)Select to add a folder/file to your backup or  to remove folder/file from the backup. (Note: The icon will appear to right of the Folder/File in the My File Section). <p style="">First you will log into the mydata portal </p><p style=""><br></p><p style="">From the dashboard follow the steps below:</p><p style=""><br></p><p><strong>Multiple System</strong>:</p><p><br></p><p>1)Scroll down to <strong>Backup Summary</strong></p><p><strong><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-fileid="35020733156" data-uniquekey="1534882325739" class="fr-dii fr-draggable"></strong><br></p><p>2)Click <strong>Manage</strong> next to the system you wish to add/remove file/folders. (<strong>Note:</strong> System must have status <strong>Connected</strong>)</p><p style="">3)Follow steps for <strong>Single System </strong>below moving forward. </p><p style=""><br></p><p style=""><strong>Single System</strong>:</p><p style="">1)Scroll down to the <strong>My File</strong> section.<img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733304/original/Zi8eqSqndTvEJf3gnJo-KHYcgeI26Juoiw?1534882409" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733304/original/Zi8eqSqndTvEJf3gnJo-KHYcgeI26Juoiw?1534882409" data-fileid="35020733304" data-uniquekey="1534882325739" style="width: 751px; height: 364.694px;"></p><p style="">2)You will navigate to the folder/file you want to backup</p><p style="">3)Select<img class="fr-draggable fr-dii" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020727523/original/ZBSu1mQ5it24C10z-MsdljBwaEFB64vq2w?1534879601" data-attachment_id="35020727523" data-title="ZBSu1mQ5it24C10z-MsdljBwaEFB64vq2w" data-image="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020727523/original/ZBSu1mQ5it24C10z-MsdljBwaEFB64vq2w?1534879601" style="width: 17px; height: 17px;"> to add a folder/file to your backup or <img class="fr-draggable fr-dii" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020728257/original/VEu5VonN8BAY5uWciRMs9FbyMUnX6AO8cA?1534880032" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020728257/original/VEu5VonN8BAY5uWciRMs9FbyMUnX6AO8cA?1534880032" data-fileid="35020728257" data-uniquekey="1534879400441"> to remove folder/file from the backup. (<strong>Note: </strong>The icon will appear to right of the Folder/File in the My File Section).</p><p style=""><br></p> 35000150262 185 35000087753 2018-08-22T09:31:26-04:00 35000277136 3 2 0 0 Folder Selection 2018-08-22T12:30:37-04:00 35000277136 1 2018-08-22T12:28:47-04:00 0 0 First you will log into the mydata portal  From the dashboard follow the steps below: Multiple System: 1)Scroll down to Backup Summary 2)Click Manage next to the system you wish to delete file(s)/folder(s). (Note: System must have status Connected) 3)Follow steps for Single System below moving forward.  Single System: 1)Scroll down to the My File section. 2)Navigate to the folder(s)/file(s)you wish to remove from the cloud.  3)Click the  to the right of the folder(s)/file(s) to remove from the cloud (Note: Only folder(s)/file(s) in the cloud will have a thenext to it) 4)In the pop up click Yes to confirm the deletion of the folder(s)/file(s) in the cloud. <p>First you will log into the mydata portal </p><p><br></p><p>From the dashboard follow the steps below:</p><p><br></p><p><strong>Multiple System</strong>:</p><p><br></p><p>1)Scroll down to <strong>Backup Summary</strong></p><p><strong><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-fileid="35020733156" data-uniquekey="1534882325739" class="fr-dii fr-draggable"></strong><br></p><p style="">2)Click <strong>Manage</strong> next to the system you wish to <strong>delete </strong>file(s)/folder(s). (<strong>Note:</strong> System must have status <strong>Connected</strong>)</p><p style="">3)Follow steps for <strong>Single System </strong>below moving forward. </p><p style=""><br></p><p style=""><strong>Single System</strong>:</p><p style=""><br></p><p style="">1)Scroll down to the <strong>My File</strong> section.</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733304/original/Zi8eqSqndTvEJf3gnJo-KHYcgeI26Juoiw?1534882409" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733304/original/Zi8eqSqndTvEJf3gnJo-KHYcgeI26Juoiw?1534882409" data-fileid="35020733304" data-uniquekey="1534882325739" class="fr-dii fr-draggable"></p><p style="">2)Navigate to the folder(s)/file(s)you wish to remove from the cloud. </p><p style="">3)Click the <img class="fr-draggable fr-dii" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020836766/original/5RBfUDmMc_2y0hOf2ah7Wt2K3knFPegmUQ?1534955190" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020836766/original/5RBfUDmMc_2y0hOf2ah7Wt2K3knFPegmUQ?1534955190" data-fileid="35020836766" data-uniquekey="1534954897126"> to the right of the folder(s)/file(s) to remove from the cloud (<strong>Note:</strong> Only folder(s)/file(s) in the cloud will have a the<img class="fr-draggable fr-dii" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020836766/original/5RBfUDmMc_2y0hOf2ah7Wt2K3knFPegmUQ?1534955190" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020836766/original/5RBfUDmMc_2y0hOf2ah7Wt2K3knFPegmUQ?1534955190" data-fileid="35020836766" data-uniquekey="1534954897126">next to it)</p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020836876/original/h9GBCcSolIE0lwhjUfHFT5PKWTtBKaISLg?1534955285" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020836876/original/h9GBCcSolIE0lwhjUfHFT5PKWTtBKaISLg?1534955285" data-fileid="35020836876" data-uniquekey="1534954897126"></p><p style="">4)In the pop up click Yes to confirm the deletion of the folder(s)/file(s) in the cloud.</p> 35000150262 102 35000087841 2018-08-22T12:28:47-04:00 35000277136 4 2 0 0 Delete Folder/File From Cloud 2018-08-22T12:30:38-04:00 35000277136 1 2018-08-22T10:51:09-04:00 0 0 Cleanup mode will allow you to easily delete orphaned files.  Cleanup is automatically ran once a week. First you will log into the mydata portal  From the dashboard follow the steps below: Multiple System: 1)Scroll down to Backup Summary 2)Click Manage next to the system you wish to add/remove file/folders. (Note: System must have status Connected) 3)Follow steps for Single System below moving forward.  Single System: 1)Scroll down to the My File section. 2)Click Cleanup Mode 3)Expand the drives to see which have orphaned folder(s)/file(s) 4)Click  next to each orphaned folder(s)/file(s) you want to cleanup from the cloud. 5)In the My Downloads/My Shares window a Cleanup Orphaned Files window will appear with the folder(s)/File(s) you have selected. 6)Click continue once all the orphaned data you want to remove is selected. 7)Click Delete to remove the orphaned files from the cloud.(Note:  this will put the informationed to removed into a queue to be removed please allow sometime for the removal of the orphan data to happen) <p style=""><strong>Cleanup mode</strong> will allow you to easily delete orphaned files. </p><p style=""><br></p><p style="">Cleanup is automatically ran once a week.</p><p style=""><br></p><p style="">First you will log into the mydata portal </p><p><br></p><p style="">From the dashboard follow the steps below:</p><p style=""><br></p><p><strong>Multiple System</strong>:</p><p><br></p><p style="">1)Scroll down to <strong>Backup Summary</strong></p><p><strong><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-fileid="35020733156" data-uniquekey="1534882325739" class="fr-dii fr-draggable"></strong><br></p><p>2)Click <strong>Manage</strong> next to the system you wish to add/remove file/folders. (<strong>Note:</strong> System must have status <strong>Connected</strong>)</p><p>3)Follow steps for <strong>Single System </strong>below moving forward. </p><p><br></p><p><strong>Single System</strong>:</p><p style="">1)Scroll down to the <strong>My File</strong> section.</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733304/original/Zi8eqSqndTvEJf3gnJo-KHYcgeI26Juoiw?1534882409" class="fr-dii fr-draggable" style="width: 885px; height: 429.766px;"></p><p style="">2)Click <strong>Cleanup Mode</strong></p><p style=""><img class="fr-draggable fr-dii" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020824885/original/uucG3v8ZFvN7IgT87fXaYDPComj_R751IA?1534949454" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020824885/original/uucG3v8ZFvN7IgT87fXaYDPComj_R751IA?1534949454" data-fileid="35020824885" data-uniquekey="1534948265693"></p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020856971/original/p1Bu2gMWKkDkTPArc1DPQuz0G5vL_9APbQ?1534968295" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020856971/original/p1Bu2gMWKkDkTPArc1DPQuz0G5vL_9APbQ?1534968295" data-fileid="35020856971" data-uniquekey="1534968288746" style="width: 792px; height: 381.307px;"></p><p style="">3)Expand the drives to see which have orphaned folder(s)/file(s)</p><p style="">4)Click <img class="fr-draggable fr-dii" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020857125/original/AnG7At4BXOmL9_K5-pz7sEukmg9NH3NOOQ?1534968383" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020857125/original/AnG7At4BXOmL9_K5-pz7sEukmg9NH3NOOQ?1534968383" data-fileid="35020857125" data-uniquekey="1534968288746"> next to each orphaned folder(s)/file(s) you want to cleanup from the cloud.</p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020857163/original/ATXzQ8fZ6lv4VCPM0Xd3FsovojfScPWcSQ?1534968421" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020857163/original/ATXzQ8fZ6lv4VCPM0Xd3FsovojfScPWcSQ?1534968421" data-fileid="35020857163" data-uniquekey="1534968288746" style="width: 349px; height: 342.07px;"></p><p style="">5)In the <strong>My Downloads/My Shares </strong>window a <strong>Cleanup Orphaned Files </strong>window will appear with the folder(s)/File(s) you have selected.</p><p style="">6)Click continue once all the orphaned data you want to remove is selected.</p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020857301/original/PX1j7g2J4EPx3DM9BGWtIGraG3t7pD6P3g?1534968533" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020857301/original/PX1j7g2J4EPx3DM9BGWtIGraG3t7pD6P3g?1534968533" data-fileid="35020857301" data-uniquekey="1534968288746" style="width: 393px; height: 383.015px;"></p><p style="">7)Click <strong>Delete </strong>to remove the orphaned files from the cloud.(<strong>Note: </strong> this will put the informationed to removed into a queue to be removed please allow sometime for the removal of the orphan data to happen)</p><p style=""><br></p> 35000150262 145 35000087832 2018-08-22T16:10:54-04:00 35000277136 5 2 0 0 Cleanup Mode 2018-08-22T16:15:20-04:00 35000277136 1 2018-08-22T09:48:03-04:00 0 0 First you will log into the mydata portal  From the dashboard follow the steps below: Multiple System: 1)Scroll down to Backup Summary 2)Click Manage next to the system you wish to modify the  Device Settings. (Note: System must have status Connected) 3)Follow steps for Single System below moving forward.  Single System: 1)Scroll down to the Device Settings section. From here you can modify the following settings: System Nickname Provide a nickname for the system in the mydata portal to easier identify the system that is backing up.  Days until Inactive This can be configured for 1-30 days if the system does not backup new data or connect to the cloud in the period set an inactive email alert will be sent. Enable Live Link Allows you to grab files from your system live time even if they are not backed up (See Live Link FAQ) Number of Versions This is the number of version of a file we will keep. This can be set from 2-64 versions. Min Delay Between Versions This is the delay in hours that we will check for changes on the files to make a new version. This can be set from 1-24 hours. CPU Throttling Here you can configure CPU/Bandwidth Throttling if the you find slow downs on your computer.  Disable backup while system is in use Checking this option will disable the backup while the system is in use. If there is no activity for 60 seconds on the system the backups will resume. Exclude from backup Here you can add a global file type exclusion to the backup.  Save Once you have completed making any changes to your Device Settings you can click Save to apply the changes. <p>First you will log into the mydata portal </p><p><br></p><p>From the dashboard follow the steps below:</p><p><br></p><p><strong>Multiple System</strong>:</p><p><br></p><p>1)Scroll down to <strong>Backup Summary</strong></p><p><strong><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-fileid="35020733156" data-uniquekey="1534882325739" class="fr-dii fr-draggable"></strong><br></p><p style="">2)Click <strong>Manage</strong> next to the system you wish to modify the <span> </span><strong>Device Settings</strong>. (<strong>Note:</strong> System must have status <strong>Connected</strong>)</p><p>3)Follow steps for <strong>Single System </strong>below moving forward. </p><p style=""><br></p><p style=""><strong>Single System</strong>:</p><p style="">1)Scroll down to the <strong>Device Settings</strong> section.</p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020816192/original/MGEw0YgjXFkug2vfw6-JFgWDtq_YMU8zVw?1534945637" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020816192/original/MGEw0YgjXFkug2vfw6-JFgWDtq_YMU8zVw?1534945637" data-fileid="35020816192" data-uniquekey="1534945096971"></p><p style=""><br></p><p style="">From here you can modify the following settings:</p><p style=""><br></p><p style=""><strong>System Nickname</strong></p><p style="">Provide a nickname for the system in the mydata portal to easier identify the system that is backing up. </p><p style=""><br></p><p style=""><strong>Days until Inactive</strong></p><p style="">This can be configured for 1-30 days if the system does not backup new data or connect to the cloud in the period set an inactive email alert will be sent.</p><p style=""><br></p><p style=""><strong>Enable Live Link</strong></p><p style="">Allows you to grab files from your system live time even if they are not backed up (See<a href="https://support.backupfaq.net/support/solutions/articles/35000087811-live-link" rel="noreferrer noopener"> Live Link</a> FAQ)</p><p style=""><br></p><p style=""><strong>Number of Versions</strong></p><p style="">This is the number of version of a file we will keep. This can be set from 2-64 versions.</p><p style=""><br></p><p style=""><strong>Min Delay Between Versions</strong></p><p style="">This is the delay in hours that we will check for changes on the files to make a new version. This can be set from 1-24 hours.</p><p style=""><br></p><p style=""><strong>CPU Throttling</strong></p><p style="">Here you can configure CPU/Bandwidth Throttling if the you find slow downs on your computer. </p><p style=""><br></p><p style=""><strong>Disable backup while system is in use</strong></p><p style="">Checking this option will disable the backup while the system is in use. If there is no activity for 60 seconds on the system the backups will resume.</p><p style=""><br></p><p style=""><strong>Exclude from backup</strong></p><p style="">Here you can add a global file type exclusion to the backup. </p><p style=""><br></p><p style=""><strong>Save</strong></p><p style="">Once you have completed making any changes to your <strong>Device Settings</strong> you can click <strong>Save</strong> to apply the changes.</p><p style=""><br></p><p style=""><br></p> 35000150262 90 35000087815 2018-09-05T10:13:47-04:00 35000277136 6 2 0 0 Device Settings 2018-08-22T16:15:19-04:00 35000277136 1 2018-08-22T10:27:30-04:00 0 0 First you will log into the mydata portal  From the dashboard follow the steps below: Multiple System: 1)Scroll down to Backup Summary 2)Click Manage next to the system you wish to Disable Backup During Selected Hours. (Note: System must have status Connected) 3)Follow steps for Single System below moving forward.  Single System: 1)Scroll down to Disable Backup During Selected Hours 3)Click hours you wish the backups to disable during (Note: You can use Block Work Hours to disable backup during the default 9am-5pm Mon-Fri) 4)Once done selection click Save when done selecting hours you wish to disable the backup during. <p>First you will log into the mydata portal </p><p><br></p><p>From the dashboard follow the steps below:</p><p><br></p><p><strong>Multiple System</strong>:</p><p><br></p><p>1)Scroll down to <strong>Backup Summary</strong></p><p><strong><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-fileid="35020733156" data-uniquekey="1534882325739" class="fr-dii fr-draggable"></strong><br></p><p style="">2)Click <strong>Manage</strong> next to the system you wish to <span rel="clipboard_data"><strong>Disable Backup During Selected Hours</strong></span>. (<strong>Note:</strong> System must have status <strong>Connected</strong>)</p><p>3)Follow steps for <strong>Single System </strong>below moving forward. </p><p><br></p><p style=""><strong>Single System</strong>:</p><p style=""><br></p><p style="">1)Scroll down to <strong>Disable Backup During Selected Hours</strong></p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020821607/original/q1ZtcfiqJUWSEUQELWUSbim4lxMFV84taA?1534947986" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020821607/original/q1ZtcfiqJUWSEUQELWUSbim4lxMFV84taA?1534947986" data-fileid="35020821607" data-uniquekey="1534947749665"></p><p style=""><br></p><p style="">3)Click hours you wish the backups to disable during (<strong>Note: </strong>You can use <strong>Block Work Hours</strong> to disable backup during the default 9am-5pm Mon-Fri)</p><p style="">4)Once done selection click <strong>Save </strong>when done selecting hours you wish to disable the backup during.</p><p style=""><br></p> 35000150262 18 35000087826 2018-08-22T10:55:38-04:00 35000277136 7 2 0 0 Disable Backup During Selected Hours 2018-08-22T16:15:19-04:00 35000277136 1 2018-08-22T09:34:48-04:00 0 0 Live Link allows you to access any files on your system running the backup client even if they are not backed up. First you will log into the mydata portal  Make sure you have Live Link enable in Device Settings (See: Device Settings FAQ)  Note: The system must be Connected to the cloud.  From the dashboard follow the steps below: Multiple System: 1)Scroll down to Backup Summary 2)Click Manage next to the system you wish to use Live Link. (Note: System must have status Connected) 3)Follow steps from Single System below moving forward.  Single System: 1)Scroll down to the My File section. 2)You will navigate to the folder/file you want to backup 3)Select  next to the file you want to download from your system that is not in the cloud 4)Once selected it will pull the file to the cloud where you will see it in the My Download section of the dashboard. Note: It will become available once the status changes from Preparing to Available.  6)Click the download icon next to the file to download to your system.  <p style=""><strong>Live Link </strong>allows you to access any files on your system running the backup client even if they are not backed up.</p><p style=""><br></p><p style="">First you will log into the mydata portal </p><p style=""><br></p><p style="">Make sure you have <strong>Live Link </strong>enable in Device Settings (See: <a href="https://support.backupfaq.net/support/solutions/articles/35000087815-device-settings" rel="noreferrer noopener">Device Settings</a> FAQ) </p><p style=""><br></p><p style=""><strong>Note: </strong>The system must be <strong>Connected</strong> to the cloud. </p><p style=""><br></p><p style="">From the dashboard follow the steps below:</p><p style=""><br></p><p style=""><strong>Multiple System</strong>:</p><p style=""><br></p><p style="">1)Scroll down to <strong>Backup Summary</strong></p><p style=""><strong><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-fileid="35020733156" data-uniquekey="1534882325739" class="fr-dii fr-draggable"></strong><br></p><p style="">2)Click <strong>Manage</strong> next to the system you wish to use <strong>Live Link</strong>. (<strong>Note:</strong> System must have status <strong>Connected</strong>)</p><p style="">3)Follow steps from <strong>Single System </strong>below moving forward. </p><p style=""><br></p><p style=""><strong>Single System</strong>:</p><p style="">1)Scroll down to the <strong>My File</strong> section.</p><p style="">2)You will navigate to the folder/file you want to backup</p><p style="">3)Select <img class="fr-draggable fr-dii" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020808815/original/GTeUC3F6XpyRdAl4zdUlDTbOV3JDQYuHWw?1534942017" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020808815/original/GTeUC3F6XpyRdAl4zdUlDTbOV3JDQYuHWw?1534942017" data-fileid="35020808815" data-uniquekey="1534941865977"> next to the file you want to download from your system that is not in the cloud</p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020811331/original/EhmpA0y07PyikO8GVm6V3ZBY4im85ryTZQ?1534943373" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020811331/original/EhmpA0y07PyikO8GVm6V3ZBY4im85ryTZQ?1534943373" data-fileid="35020811331" data-uniquekey="1534941865977" style="width: 685px; height: 329.975px;"></p><p style="">4)Once selected it will pull the file to the cloud where you will see it in the <strong>My Download</strong> section of the dashboard.</p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020813633/original/TO2dgQoJEcKufXE2ZA-HypeGlBE_nNxYmQ?1534944473" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020813633/original/TO2dgQoJEcKufXE2ZA-HypeGlBE_nNxYmQ?1534944473" data-fileid="35020813633" data-uniquekey="1534941865977"></p><p style=""><strong>Note:</strong> It will become available once the status changes from <strong>Preparing </strong>to <strong>Available. </strong></p><p style="">6)Click the download icon next to the file to download to your system. </p><p style=""><br></p><p style=""><br></p><p style=""><br></p> 35000150262 42 35000087811 2018-08-22T16:14:33-04:00 35000277136 8 2 0 0 Live Link 2018-08-22T16:15:19-04:00 35000277136 1 2018-08-22T14:45:30-04:00 0 0 First you will log into the mydata portal  From the dashboard follow the steps below: Multiple System: 1)Scroll down to Backup Summary 2)Click Manage next to the system you wish to restore. (Note: System must have status Connected) 3)Follow steps for Single System below moving forward.  Single System: Scroll down to the My File section. Single File Restore 1)On a file that is in the cloud click  to the right of the file you with to restore 2)In My Download section wait for the file to become Available   3)Once file is Available click  to download the file to your system. Multiple Folders/Files Restore 1)Click  next to each folder(s)/file(s) you wish to restore. 2)In My Download section make sure you have what you need restored selected. 3)Select the date you want to restore the data from using the 4)Click Download to start building your Cart file. 4)Once the cart file is Available click  to download the file to your system. <p>First you will log into the mydata portal </p><p style=""><br></p><p>From the dashboard follow the steps below:</p><p style=""><br></p><p style=""><strong>Multiple System</strong>:</p><p style=""><br></p><p style="">1)Scroll down to <strong>Backup Summary</strong></p><p style=""><strong><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-fileid="35020733156" data-uniquekey="1534882325739" class="fr-dii fr-draggable"></strong><br></p><p style="">2)Click <strong>Manage</strong> next to the system you wish to restore. (<strong>Note:</strong> System must have status <strong>Connected</strong>)</p><p style="">3)Follow steps for <strong>Single System </strong>below moving forward. </p><p style=""><br></p><p style=""><strong>Single System</strong>:</p><p style="">Scroll down to the <strong>My File</strong> section.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733304/original/Zi8eqSqndTvEJf3gnJo-KHYcgeI26Juoiw?1534882409" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733304/original/Zi8eqSqndTvEJf3gnJo-KHYcgeI26Juoiw?1534882409" data-fileid="35020733304" data-uniquekey="1534882325739" class="fr-dii fr-draggable"></p><p style=""><strong>Single File Restore</strong></p><p style="">1)On a file that is in the cloud click <img class="fr-draggable fr-dii" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020847635/original/cAkBmuKnllgJXdWtrk4MAfZckSvpeotJwg?1534962244" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020847635/original/cAkBmuKnllgJXdWtrk4MAfZckSvpeotJwg?1534962244" data-fileid="35020847635" data-uniquekey="1534954897664"> to the right of the file you with to restore</p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020847755/original/e4H6dSD4yIz2RyUXA-Pa16ube9N42x73ww?1534962336" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020847755/original/e4H6dSD4yIz2RyUXA-Pa16ube9N42x73ww?1534962336" data-fileid="35020847755" data-uniquekey="1534954897664" style="width: 328px; height: 333.655px;"></p><p style=""><br></p><p style="">2)In <strong>My Download </strong>section wait for the file to become <strong>Available</strong></p><p style=""> </p><p style="">3)Once file is <strong>A</strong><strong>vailable</strong> click <img class="fr-draggable fr-dii" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020847866/original/28kk6oTrV0fKOhmE4HIBMtnCLyNJbhL7xw?1534962395" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020847866/original/28kk6oTrV0fKOhmE4HIBMtnCLyNJbhL7xw?1534962395" data-fileid="35020847866" data-uniquekey="1534954897664"> to download the file to your system.</p><p style=""><br></p><p style=""><strong>Multiple Folders/Files Restore</strong></p><p style=""><br></p><p style="">1)Click <img class="fr-draggable fr-dii" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020849033/original/pXnTX1L6LoR02TZw_zzF4gfMyGVITy_YAQ?1534963152" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020849033/original/pXnTX1L6LoR02TZw_zzF4gfMyGVITy_YAQ?1534963152" data-fileid="35020849033" data-uniquekey="1534954897664"> next to each folder(s)/file(s) you wish to restore.</p><p style=""><br></p><p style="">2)In <strong>My Download section </strong>make sure you have what you need restored selected.</p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020849346/original/HGhk2TEfUf7NxJPr7GB87d5OClMnVrdXIQ?1534963403" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020849346/original/HGhk2TEfUf7NxJPr7GB87d5OClMnVrdXIQ?1534963403" data-fileid="35020849346" data-uniquekey="1534954897664" style="width: 320px; height: 324.876px;"></p><p style=""><br></p><p style="">3)Select the date you want to restore the data from using the <img class="fr-draggable fr-dii" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020849442/original/hscfuNyiO9EyIagavYhTBoKB-YJyhfNzfA?1534963441" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020849442/original/hscfuNyiO9EyIagavYhTBoKB-YJyhfNzfA?1534963441" data-fileid="35020849442" data-uniquekey="1534954897664"></p><p style=""><br></p><p style="">4)Click <strong>Download </strong>to start building your Cart file.</p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020849571/original/IuqNCptQ9BoS48EKRrDonTQUiMyr1cebDw?1534963504" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020849571/original/IuqNCptQ9BoS48EKRrDonTQUiMyr1cebDw?1534963504" data-fileid="35020849571" data-uniquekey="1534954897664" style="width: 286px; height: 290.894px;"></p><p style="">4)Once the cart file is <strong>A</strong><strong>vailable</strong> click <img class="fr-draggable fr-dii" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020847866/original/28kk6oTrV0fKOhmE4HIBMtnCLyNJbhL7xw?1534962395" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020847866/original/28kk6oTrV0fKOhmE4HIBMtnCLyNJbhL7xw?1534962395" data-fileid="35020847866" data-uniquekey="1534954897664"> to download the file to your system.</p><p style=""><br></p> 35000150262 56 35000087857 2018-08-22T14:45:30-04:00 35000277136 9 2 0 0 Restoring Data 2018-08-22T16:15:19-04:00 35000277136 1 2018-08-22T14:55:07-04:00 0 0 First you will log into the mydata portal  From the dashboard follow the steps below: Multiple System: 1)Scroll down to Backup Summary 2)Click Manage next to the system you wish to share data from. (Note: System must have status Connected) 3)Follow steps for Single System below moving forward.  Single System: Scroll down to the My File section. 2)Next to the file/folder you wish to share click  icon In My Downloads/My Shares are you can configure the following: Password Protect If you select this option this will require the user you share the data with to provide a password to restore the data. Insert Email Address and Message If you select this option you can have an email sent directly to the person you are sharing with as well with a personal message. 3)Once you have configured the share click Share to complete. (Note: the share link will be generated at this time.) If you no longer wish to share the data you can click My Shares and click  to remove the share. <p>First you will log into the mydata portal </p><p><br></p><p>From the dashboard follow the steps below:</p><p><br></p><p><strong>Multiple System</strong>:</p><p><br></p><p>1)Scroll down to <strong>Backup Summary</strong></p><p><strong><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-fileid="35020733156" data-uniquekey="1534882325739" class="fr-dii fr-draggable"></strong><br></p><p>2)Click <strong>Manage</strong> next to the system you wish to share data from. (<strong>Note:</strong> System must have status <strong>Connected</strong>)</p><p>3)Follow steps for <strong>Single System </strong>below moving forward. </p><p><br></p><p><strong>Single System</strong>:</p><p>Scroll down to the <strong>My File</strong> section.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733304/original/Zi8eqSqndTvEJf3gnJo-KHYcgeI26Juoiw?1534882409" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733304/original/Zi8eqSqndTvEJf3gnJo-KHYcgeI26Juoiw?1534882409" data-fileid="35020733304" data-uniquekey="1534882325739" class="fr-dii fr-draggable"></p><p>2)Next to the file/folder you wish to share click <img class="fr-draggable fr-dii" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020849876/original/q0FEtPYz99dXquk0tNLnkdVAn90KSQ7ItA?1534963676" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020849876/original/q0FEtPYz99dXquk0tNLnkdVAn90KSQ7ItA?1534963676" data-fileid="35020849876" data-uniquekey="1534955369968"> icon</p><p><br></p><p><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020849915/original/ETd2RYc0MUNHXlNs2tpH5qoq1pUmtZ--oA?1534963714" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020849915/original/ETd2RYc0MUNHXlNs2tpH5qoq1pUmtZ--oA?1534963714" data-fileid="35020849915" data-uniquekey="1534955369968" style="width: 258px; height: 263.92px;"></p><p>In <strong>My Downloads/My Shares </strong>are you can configure the following:</p><p><br></p><p><strong>Password Protect</strong></p><p>If you select this option this will require the user you share the data with to provide a password to restore the data.</p><p><br></p><p><strong>Insert Email Address and Message</strong></p><p>If you select this option you can have an email sent directly to the person you are sharing with as well with a personal message.</p><p><br></p><p>3)Once you have configured the share click <strong>Share</strong> to complete. (<strong>Note: </strong>the share link will be generated at this time.)</p><p><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020850239/original/9jwjkYe1LhJOA4wTFBFStMjQG2YWGva02A?1534963931" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020850239/original/9jwjkYe1LhJOA4wTFBFStMjQG2YWGva02A?1534963931" data-fileid="35020850239" data-uniquekey="1534955369968" style="width: 262px; height: 270.046px;"></p><p><br></p><p>If you no longer wish to share the data you can click <strong>My Shares </strong>and click <img class="fr-draggable fr-dii" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020850425/original/YK0Gk7-4o3WlXpcesrWfdVbIhbWbhm1m0w?1534964050" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020850425/original/YK0Gk7-4o3WlXpcesrWfdVbIhbWbhm1m0w?1534964050" data-fileid="35020850425" data-uniquekey="1534955369968"> to remove the share.</p><p><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020850470/original/y8CeUPOvvzuGRjkFyxkUG9PlaaWiIUrAtw?1534964089" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020850470/original/y8CeUPOvvzuGRjkFyxkUG9PlaaWiIUrAtw?1534964089" data-fileid="35020850470" data-uniquekey="1534955369968" style="width: 331px; height: 337.329px;"></p> 35000150262 14 35000087865 2018-08-22T14:55:07-04:00 35000277136 10 2 0 0 Sharing Data 2018-08-22T16:15:19-04:00 35000277136 1 2018-09-05T10:28:30-04:00 0 0 Below are the steps required to Delete/Archive an inactive system. Note: The system must have a status of inactive.  You can view this by doing the following: Multiple System: 1)Scroll down to Backup Summary 2)Click Manage next to the system you wish to Delete or Archive . 3)Follow steps for Single System below moving forward.  Single System: 1)Scroll down to the Device Settings section. You can perform one of the following tasks: Archive this system: This will allow to change the status of this system to archived. This will stop the inactive alerts for this system as it will flag the system as archived even if it is backing up no new data. Delete this system: Selecting this option will allow you to delete the old system from the cloud removing any of the data associated to it from your account.  <p>Below are the steps required to <strong>Delete/Archive </strong>an inactive system. <strong>Note: </strong>The system must have a status of inactive. </p><p><br></p><p>You can view this by doing the following:</p><p><strong>Multiple System</strong>:</p><p><br></p><p>1)Scroll down to <strong>Backup Summary</strong></p><p><strong><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35020733156/original/qU3oxNCXGYHs-Tr9E3f9lMoC-lZ-rj4arA?1534882354" data-fileid="35020733156" data-uniquekey="1534882325739" class="fr-dii fr-draggable"></strong><br></p><p>2)Click <strong>Manage</strong> next to the system you wish to <strong>Delete</strong> or <strong>Archive</strong><strong> </strong>.</p><p>3)Follow steps for <strong>Single System </strong>below moving forward. </p><p><br></p><p><strong>Single System</strong>:</p><p>1)Scroll down to the <strong>Device Settings</strong> section.</p><p><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35022119001/original/M6xSTkh1gQ9pKYNIJt0pgumjzSxJSrwAww?1536157531" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35022119001/original/M6xSTkh1gQ9pKYNIJt0pgumjzSxJSrwAww?1536157531" data-fileid="35022119001" data-uniquekey="1536156895264"></p><p>You can perform one of the following tasks:</p><p><br></p><p><strong>Archive this system: </strong>This will allow to change the status of this system to archived. This will stop the inactive alerts for this system as it will flag the system as archived even if it is backing up no new data.</p><p><strong>Delete this system: </strong>Selecting this option will allow you to delete the old system from the cloud removing any of the data associated to it from your account. </p> 35000150262 36 35000089388 2018-09-05T10:29:55-04:00 35000277136 11 2 0 0 Delete/Archive inactive system 2018-09-05T10:28:59-04:00 35000277136 1 2018-03-06T14:28:52-05:00 0 0 1)Log into the mydata portal  2)Click Profile in the left side navigation pane. 3)Click Change my Password under the Profile option 4)Enter your old password 5)Enter your new password 6)Re-enter your new password 7)Click Save at the top of the page.  <p>1)Log into the mydata portal </p><p style="">2)Click <strong>Profile </strong>in the left side navigation pane.</p><p style="">3)Click <strong>Change my Password </strong>under the Profile option</p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35007428038/original/wh1G6nIeVM6XpOnWWsLWgzaKlP2Mb8DV6Q?1520822226" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35007428038/original/wh1G6nIeVM6XpOnWWsLWgzaKlP2Mb8DV6Q?1520822226" data-fileid="35007428038" data-uniquekey="1520822209039"></p><p>4)Enter your old password</p><p>5)Enter your new password</p><p style="">6)Re-enter your new password</p><p>7)Click <strong>Save </strong>at the top of the page. </p> 35000150262 47 35000059845 2018-03-12T14:09:38-04:00 35000277136 12 <p>Change Password</p> 2 0 0 Change Password 2018-09-05T10:30:08-04:00 35000277136 1 2018-03-06T14:29:07-05:00 0 0 1)Go to the mydata portal. 2)Click Forgot your password? 3)Enter your username 4)Click Send 5)Click link in the password reset email when you receive the email 6)Enter new password 7)Re-enter new password 8)Click Change Password <p style="">1)Go to the mydata portal.</p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35007428065/original/6VHQGXMjbHDd9elV_X14ZLzgehaBfpXbNg?1520822290" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35007428065/original/6VHQGXMjbHDd9elV_X14ZLzgehaBfpXbNg?1520822290" data-fileid="35007428065" data-uniquekey="1520822295216"></p><p style="">2)Click <strong>Forgot your password?</strong></p><p style=""><strong><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35007428103/original/7vqAXRckcit3mJKymIqDn0HDgk78ctS-Hg?1520822326" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35007428103/original/7vqAXRckcit3mJKymIqDn0HDgk78ctS-Hg?1520822326" data-fileid="35007428103" data-uniquekey="1520822295216" style="width: 1185px; height: 142.798px;"></strong><br></p><p style="">3)Enter your <strong>username</strong></p><p style="">4)Click <strong>Send</strong></p><p style="">5)Click link in the password reset email when you receive the email</p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35007428131/original/ApqNQae_gOVWq9ZoRjbfn-2A8bV4bRrEfg?1520822391" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35007428131/original/ApqNQae_gOVWq9ZoRjbfn-2A8bV4bRrEfg?1520822391" data-fileid="35007428131" data-uniquekey="1520822295216"></p><p>6)Enter new password</p><p>7)Re-enter new password</p><p>8)Click <strong>Change Password</strong></p> 35000150262 38 35000059846 2018-03-12T14:09:41-04:00 35000277136 13 <div rel="clipboard_data">Reset Password</div><p><br></p> 2 0 0 Reset Password 2018-09-05T10:30:08-04:00 35000277136 1 2018-03-06T14:29:18-05:00 7 1 1)Log into the mydata portal  2)Click Corporate Administration in the left side navigation pane. 3)Click Payment Information under the Corporate Administration 4)Update your payment information 5)Click Save at the top of the page. <p>1)Log into the mydata portal </p><p>2)Click <strong>Corporate Administration</strong><strong> </strong>in the left side navigation pane.</p><p style="">3)Click <strong>Payment Information</strong><strong> </strong>under the <strong>Corporate Administration</strong></p><p style=""><strong><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35007428144/original/ZLal2sVlCRTCAolRitBk6YXR3BRqDVbu8Q?1520822466" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35007428144/original/ZLal2sVlCRTCAolRitBk6YXR3BRqDVbu8Q?1520822466" data-fileid="35007428144" data-uniquekey="1520822473153"></strong><br></p><p style="">4)Update your payment information</p><p>5)Click <strong>Save </strong>at the top of the page.</p> 35000150262 258 35000059847 2018-03-12T14:09:43-04:00 35000277136 14 <div rel="clipboard_data">Update Payment Information</div><p><br></p> 2 7 1 Update Payment Information 2018-09-05T10:30:08-04:00 35000277136 1 2018-03-06T14:29:31-05:00 2 0 1)Log into the mydata portal  2)Click Corporate Administration in the left side navigation pane. 3)Click Invoices under the Corporate Administration 4)Click on and view any of your accounts past invoices. <p>1)Log into the mydata portal </p><p>2)Click <strong>Corporate Administration</strong><strong> </strong>in the left side navigation pane.</p><p style="">3)Click <strong>Invoices</strong><strong> </strong>under the <strong>Corporate Administration</strong></p><p style=""><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35007428156/original/wVJAWOyZJ0MaSgau1juV-gIOVqQ_biGiqQ?1520822523" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35007428156/original/wVJAWOyZJ0MaSgau1juV-gIOVqQ_biGiqQ?1520822523" data-fileid="35007428156" data-uniquekey="1520822518262" style="width: 1410px; height: 215.154px;"></p><p style="">4)Click on and view any of your accounts past invoices.</p> 35000150262 91 35000059848 2018-03-13T13:42:39-04:00 35000277136 15 <div rel="clipboard_data">View Past Invocies</div><p><br></p> 2 2 0 View Past Invoices 2018-09-05T10:30:08-04:00 35000277136 1 2018-03-26T09:48:18-04:00 5 1 1)Log into the mydata portal  2)Go to Download in the left side Navigation Pane. 3)Click Download Now under the Windows Client.  4)Once the Download Completes run the Setup.exe file you download. 5)Follow the steps in the installer and complete the install. 6)Once the Install is completed you will be prompted to enter your accounts username and password. 7)Once you have entered your username and password click finish. (Note: if you do not have an account with us you can use the New User button to create your account at the time of install)  8)Once finished and the system has authenticated you will be logged into the mydata portal where can now configure your backups. <p>1)Log into the mydata portal </p><p>2)Go to <strong>Download </strong>in the left side Navigation Pane.</p><p><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35008511670/original/oYwMpglKKLlyQc-sJrnus_zRDFneHbRM0Q?1522071649" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35008511670/original/oYwMpglKKLlyQc-sJrnus_zRDFneHbRM0Q?1522071649" data-fileid="35008511670" data-uniquekey="1522071553368"></p><p>3)Click <strong>Download Now </strong>under the Windows Client. </p><p>4)Once the Download Completes run the Setup.exe file you download.</p><p>5)Follow the steps in the installer and complete the install.</p><p>6)Once the Install is completed you will be prompted to enter your accounts username and password.</p><p><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35008512307/original/GUiRbGZ8lL17OoV7eoU_Muuk5u3X1aYJOA?1522071971" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35008512307/original/GUiRbGZ8lL17OoV7eoU_Muuk5u3X1aYJOA?1522071971" data-fileid="35008512307" data-uniquekey="1522071553368"></p><p>7)Once you have entered your username and password click finish. (<strong>Note: </strong>if you do not have an account with us you can use the New User button to create your account at the time of install) </p><p>8)Once finished and the system has authenticated you will be logged into the mydata portal where can now configure your backups.</p><p><br></p><p><br></p> 35000150262 378 35000065155 2018-03-26T09:48:18-04:00 35000277136 16 <p>1)Log into the mydata portal&nbsp;</p><p>2)Go to <strong>Download&nbsp;</strong>in the left side Navigation Pane.</p><p><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35008511670/original/oYwMpglKKLlyQc-sJrnus_zRDFneHbRM0Q?1522071649" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35008511670/original/oYwMpglKKLlyQc-sJrnus_zRDFneHbRM0Q?1522071649" data-fileid="35008511670" data-uniquekey="1522071553368"></p><p>3)Click <strong>Download Now&nbsp;</strong>under the Windows Client.&nbsp;</p><p>4)Once the Download Completes run the Setup.exe file you download.</p><p>5)Follow the steps in the installer and complete the install.</p><p>6)Once the Install is completed you will be prompted to enter your accounts username and password.</p><p><img class="fr-dib fr-draggable fr-fil" src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35008512307/original/GUiRbGZ8lL17OoV7eoU_Muuk5u3X1aYJOA?1522071971" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35008512307/original/GUiRbGZ8lL17OoV7eoU_Muuk5u3X1aYJOA?1522071971" data-fileid="35008512307" data-uniquekey="1522071553368"></p><p>7)Once you have entered your username and password click finish. (<strong>Note:&nbsp;</strong>if you do not have an account with us you can use the New User button to create your account at the time of install)&nbsp;</p><p>8)Once finished and the system has authenticated you will be logged into the mydata portal where can now configure your backups.</p><p><br></p><p><br></p> 2 5 1 Installing Continuous Client for Windows 2018-09-05T10:30:08-04:00 35000277136 1 2018-06-05T13:37:13-04:00 0 0 1. Launch command prompt - run command prompt as an administrator 2.Navigate to the following directory: cd C:\users\<username>\appdata\local\pcclient 3.Run the following command: svcmgr.exe -i -n"Online Backup Service" -e"startup" 4. Open Services 5. Navigate to the service Online Backup Service Change the service startup user to the selected user Note: do not leave as system and do not start at this time. Go to properties for the service and use the username account of the user you are logged in as for the install. 5. remove data deposit box shortcut from the startup folder for the user. (C:\Users\<user name>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup) -remove our backup shortcut from here 6.Open Task Manager and kill startup.exe then backup.exe - stop in that order 7. start the service <p>1. Launch <strong>command prompt</strong> - run command prompt as an administrator</p><p><br></p><p>2.Navigate to the following directory:</p><p><strong>cd C:\users\&lt;username&gt;\appdata\local\pcclient</strong></p><p style=""><br></p><p>3.Run the following command:</p><p><strong>svcmgr.exe -i -n"Online Backup Service" -e"startup"</strong></p><p><br></p><p>4. Open <strong>Services</strong></p><p><br></p><p>5. Navigate to the service <strong>Online Backup Service</strong></p><p>Change the service startup user to the selected user <strong>Note:</strong> do not leave as system and do not start at this time.</p><p>Go to <strong>properties</strong> for the service and use the username account of the user you are logged in as for the install.</p><p><br></p><p>5. remove data deposit box shortcut from the startup folder for the user.</p><p>(<strong>C:\Users\&lt;user name&gt;\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup</strong>) -remove our backup shortcut from here</p><p><br></p><p>6.Open Task Manager and kill <strong>startup.exe </strong>then <strong>backup.exe</strong> - stop in that order</p><p><br></p><p>7. start the service</p><p><br></p> 35000150262 164 35000079317 2018-06-05T14:11:27-04:00 35000277136 17 2 0 0 Run the continuous client as a service(For PC) 2018-09-05T10:30:08-04:00 35000277136 1 2018-08-01T16:03:18-04:00 0 0 Continuous Client for Windows If you do have additional concern or still not sure if they backups are running as intended please contact support@datadepositbox.com for additional assistance. <p style=""><a href="https://support.backupfaq.net/support/solutions/articles/35000086398-troubleshoot-inactive-system-continuous-client-for-windows" rel="noreferrer noopener"><strong><u><span style="font-size: 16px;">Continuous Client for Windows</span></u></strong></a></p><p style=""><br></p><p style="">If you do have additional concern or still not sure if they backups are running as intended please contact <strong>support@datadepositbox.com </strong>for additional assistance.</p> 35000150262 278 35000085725 2018-08-08T11:41:50-04:00 35000277136 18 2 0 0 Troubleshoot Inactive System 2018-09-05T10:30:08-04:00 35000277136 1 2018-08-08T11:40:53-04:00 0 0 Continuous Client for Windows On the inactive system first you will check the following: 1. Open Task Manager (Right Click on task bar and select Start Task Manager). 2. Confirm Backup.exe and Startup.exe are both running If Startup.exe and backup.exe are not running double click the Data Deposit Box icon your desktop to relaunch of the backup software and ensure you see these two process are running in task manager. If it does not launch please contact support@datadepositbox.com If startup.exe and backup.exe are running follow steps below. 1)Log into the mydata portal.  2)Confirm the last login date shows as the current date. 3)Check last backup date and see if it has backed up new data with-in the days until inactive period(Default is 5 days until inactive).  If there has been no new data you can check the folders you have selected for backup locally and confirm that the last modified date on these folders to see if there should have been new data backed up or not or if there just has been no new data.  If you do have additional concern or still not sure if they backups are running as intended please contact support@datadepositbox.com for additional assistance. <p style=""><strong><u>Continuous Client for Windows</u></strong></p><p>On the inactive system first you will check the following:</p><p>1. Open Task Manager (Right Click on task bar and select Start Task Manager).</p><p>2. Confirm <strong>Backup.exe</strong> and <strong>Startup.exe</strong> are both running</p><p><br></p><p>If <strong>Startup.exe</strong> and <strong>backup.exe</strong> are not running double click the Data Deposit Box icon your desktop to relaunch of the backup software and ensure you see these two process are running in task manager. If it does not launch please contact <strong>support@datadepositbox.com</strong></p><p><br></p><p>If <strong>startup.exe</strong> and <strong>backup.exe</strong> are running follow steps below.</p><p>1)Log into the mydata portal. </p><p>2)Confirm the last login date shows as the current date.</p><p>3)Check last backup date and see if it has backed up new data with-in the days until inactive period(Default is 5 days until inactive). </p><p><br></p><p>If there has been no new data you can check the folders you have selected for backup locally and confirm that the last modified date on these folders to see if there should have been new data backed up or not or if there just has been no new data. </p><p><br></p><p style="">If you do have additional concern or still not sure if they backups are running as intended please contact <strong>support@datadepositbox.com </strong>for additional assistance.</p><p><br></p> 35000150262 103 35000086398 2018-08-08T11:40:53-04:00 35000277136 19 2 0 0 Troubleshoot Inactive System - Continuous Client for Windows 2018-09-05T10:30:08-04:00 35000277136